The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]

1000 free requests for use in one month

Yes! Once you are running out of free trial quota. It’s mandatory to contact GINAR and request for a customization service contract. That’s also represent our long-term service commitment to the customers.

At the moment, we only accept Credit/Debit cards and Banking Transfer.

You can contact us by email or fill out the contact form . One of our representatives will get back to you.

No, we don’t. In order to achieve the highest payment security and customers’ confidential, we are following the PCI Data Security Standard by Stripe, thus we do not store customers’ credit cards in our system, all the credit cards and payments will be redirected to Stripe Payment Gateway.

Monthly Recurring Payment is Refundable for Business Subscriptions (Small Business, Medium Business, Enterprise and Enterprise Plus) under the following conditions: The payment is 100% refundable if the recurring order is canceled within 7 days, 50% refundable if the recurring order is canceled within 15 days, and non-refundable if the recurring order is canceled over 15 days. You have to contact GINAR for this refund service.

Yes, you can change your subscription plan at any time.

GINAR allows to sum up your available unused requests with newly purchased quota. The unused requests will be eliminated by GINAR system automatically after every 3 months.

Yes, you can! By pausing your subscription, at the end of the current billing cycle, you will no longer be charged the monthly recurring fee. You can reactivate your service with GINAR at any time.

Please contact our team at [email protected] for information.

We apply the $250USD Incurring Fee Policy. You have to pay your Incurring Fee to GINAR whenever it reaches the $250USD threshold. We will apply multiple charges within the billing cycle each time the Incurring Requests reaches the $250USD threshold. If it doesn’t reach the threshold of $250USD, it will be carried over to the next billing cycle.

No, we don’t. In order to achieve the highest payment security and customers’ confidential, we are following the PCI Data Security Standard by Stripe, thus we do not store customers’ credit cards in our system, all the credit cards and payments will be redirected to Stripe Payment Gateway to process.