The recurred payment is No-Refund for Individual Subscription – Developer, Group and Startup. To avoid the next recurring cycle, you should downgrade your subscription plan to Freelancer.

Yes, you can change your subscription plan at any time. Please note, if you upgrade your subscription from Individual to Business plan, adding business information is mandatory before purchase.

GINAR allows to sum up your available unused requests with newly purchased quota. The unused requests will be eliminated by GINAR system automatically after every 3 months.

No, you cannot cancel your subscription, but you can terminate your subscription by pausing your service at any time. By pausing your subscription, at the end of the current billing cycle, you will no longer be charged the monthly recurring fee and your subscription plan will be terminated. You can reactivate service with GINAR at any time.

Please contact our team at [email protected] for information.

We apply the $250US Incurring Fee Policy. Which means we will charge your Incurred Fee whenever it reaches to $250US. We reserve our right to take multiple charges within the billing cycle if your Incurred Fee keeps reaching to $250US.

The recurred payment is Refundable for Business Subscription - Small Business, Medium Business, Enterprise and Enterprise Plus in following conditions:

• The payment is 100% refunded if the recurred payment within 7 days
• The payment is 50% refunded if the recurred payment within 15 days
• The payment is No-Refund if the recurred payment over 15 days

To claim a refund, you have to contact GINAR for refund service.

Yes, you can change your subscription plan at any time.

GINAR allows to sum up your available unused requests with newly purchased quota. The unused requests will be eliminated by GINAR system automatically after every 3 months.

No, you cannot cancel your subscription, but you can terminate your subscription by pausing your service at any time. By pausing your subscription, at the end of the current billing cycle, you will no longer be charged the monthly recurring fee and your subscription plan will be terminated. You can reactivate service with GINAR at any time.

Please contact our team at [email protected] for information.

We apply the $250US Incurring Fee Policy. Which means we will charge your Incurred Fee whenever it reaches to $250US. We reserve our right to take multiple charges within the billing cycle if your Incurred Fee keeps reaching to $250US.